Fitness for purpose
I think the service is fit for its purpose as it is a very helpful service which saves a lot of time and energy for users. For applicants it saves time from having to fill in an application form by free hand, and for the person it has been sent to it is easier to access and read as difficulty of reading peoples handwriting would not be an issue. Online applications also save money as you would not be required to pay for posting as it is free and applications are sent instantly. I believe the service is very good and cooperative.